[Troubleshooting](https://missblue.dev/help/collections/troubleshooting) # Contact Miss Blue support with a useful example Send enough context to investigate a problem while keeping credentials and unrelated customer data private. Miss Blue team Updated September 14, 2026 2 min read [Browse this collection](https://missblue.dev/help/collections/troubleshooting) ## Choose a support channel Use Contact from the app, the website’s question widget, or the public contact page. You can also text the Miss Blue team at (929) 272-7048. Use the account email associated with the affected workspace when describing an access issue. Keep follow-up details in the same support conversation when possible so the team has the original context. Sending the same report through several channels can make the investigation harder to follow. - [Contact the Miss Blue team](https://missblue.dev/contact) ## Include the details that identify the problem - The workspace and project, plus the affected sending number. - What you were trying to do and what happened instead. - The exact error and the approximate time, including timezone. - A message, call, webhook delivery, or request ID when available. - The browser or integration involved and any checks you already completed. A useful report > In our Bookings project, a Phone call ended but still shows Dialing. It happened around 2:15 PM America/Los\_Angeles. I can provide the call ID and the line. Browser audio worked on the earlier call. ## Leave credentials out Never send passwords, API keys, webhook signing secrets, payment details, or carrier transfer PINs in a general troubleshooting message. Redact unrelated contact names and message content from screenshots. For an uncertain send, tell the team whether you already retried. That helps distinguish a missing confirmation from a duplicate attempt. ## Related articles - [Troubleshoot pending or failed messages Work out whether a send was rejected, is still awaiting confirmation, or needs help from support. 3 min read](https://missblue.dev/help/articles/troubleshoot-message-delivery) - [Troubleshoot calls, microphone access, and missing audio Check the calling mode, device permissions, and recording state before retrying a call. 2 min read](https://missblue.dev/help/articles/troubleshoot-call-audio) - [Troubleshoot sign-in and review active sessions Check invitation identity, resolve an access problem, and end a browser or command-line sign-in. 2 min read](https://missblue.dev/help/articles/sign-in-and-account-access) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)