[Using the Message Center](https://missblue.dev/help/collections/message-center) # Finish with a conversation Resolve moves a conversation out of Open so your team can see what still needs a person. A reply brings it back. Miss Blue team Updated September 19, 2026 2 min read [Browse this collection](https://missblue.dev/help/collections/message-center) ## Why resolve exists In a shared inbox every conversation you have ever had sits in one list forever, and nobody can tell which still need somebody. Resolve splits that into Open — somebody still has to do something — and Resolved. The customer sees nothing. It is not blocking, archiving or deleting, and their next reply reopens it automatically. ## Resolve one It is resolved for the whole team, not just for you — that is the point. Two people pressing it at the same moment resolves it once. 1. Open the conversation. 2. Choose Resolve at the top. 3. It moves out of Open and shows a green marker. ## What brings it back A conversation that stayed filed under Resolved after the customer answered would be one nobody is looking at, which is the failure the Open list exists to prevent. - The customer replies. It reopens by itself, immediately. - Somebody chooses Reopen. ## Using it as a trigger Resolving is a moment, and moments are what automations start from. A flow can send a survey or a follow-up when a conversation is finished with, so the ask arrives while the visit is still fresh. - [Automations reference](https://missblue.dev/docs/automations) ## Related articles - [Leave a note your customer cannot see Whispers are internal notes on a conversation. Tag a teammate and they are told, with a link straight to the thread. 2 min read](https://missblue.dev/help/articles/internal-notes) - [Find conversations and prioritize unreplied messages Search names, numbers, and message text, then use number filters and conversation sorting. 2 min read](https://missblue.dev/help/articles/find-and-filter-conversations) - [Build an automation When somebody texts you, send a reply, wait, check whether they answered, and follow up. 5 min read](https://missblue.dev/help/articles/build-an-automation) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)