[Using the Message Center](https://missblue.dev/help/collections/message-center) # Leave a note your customer cannot see Whispers are internal notes on a conversation. Tag a teammate and they are told, with a link straight to the thread. Miss Blue team Updated September 19, 2026 2 min read [Browse this collection](https://missblue.dev/help/collections/message-center) ## What a whisper is An internal note attached to one conversation. It sits in the thread where the context is, in yellow, and only your team can see it. It is not a message and cannot become one. Whispers are stored separately from everything that sends, so there is no path by which one reaches the customer it is about.  A note sits inline with the messages, in yellow, marked as internal. ## Write one The box changes colour rather than relying on a small toggle, because the failure mode here is typing an internal note into the customer box an hour into a shift. 1. Open the conversation. 2. Choose Whisper beside the message box. The box turns yellow and the Send button becomes Whisper. 3. Write the note. Type @ and a teammate's first name to tell them. 4. Choose Whisper.  The composer is yellow and says plainly that the customer will not see it. ## Tagging a teammate Type @ and their first name. Before you send, the composer says who will be told. They get a notification in the app and an email, both linking straight to the conversation rather than to the inbox. The email does not quote the note. Whispers are what one colleague says to another about a customer, and the candid ones are the useful ones — putting that text in an email puts it somewhere nobody chose. **Keep in mind** Only people who can already see the project can be tagged. A mention is a link to a customer conversation, and sending that outside the team would hand somebody the conversation. ## Removing one Only the person who wrote a note can remove it. A note is somebody's words to their colleagues, and letting anybody delete anybody's turns the record of a handover into something that can be quietly edited afterwards. ## Related articles - [Finish with a conversation Resolve moves a conversation out of Open so your team can see what still needs a person. A reply brings it back. 2 min read](https://missblue.dev/help/articles/finish-a-conversation) - [Find conversations and prioritize unreplied messages Search names, numbers, and message text, then use number filters and conversation sorting. 2 min read](https://missblue.dev/help/articles/find-and-filter-conversations) - [Invite teammates and manage project access Invite the right email address or share an invite link, choose a project, and give members access to its conversations. 3 min read](https://missblue.dev/help/articles/invite-and-manage-team) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)