[Account & team](https://missblue.dev/help/collections/account-and-team) # Manage dedicated-number billing and plan changes Check paid capacity, renewal quantities, and what happens when you reduce or cancel a plan. Miss Blue team Updated September 14, 2026 2 min read [Browse this collection](https://missblue.dev/help/collections/account-and-team) ## Check the workspace before changing its plan Workspace admins manage Billing. The plan covers dedicated-number capacity across the workspace’s projects, even if you opened Billing from one project. A paid slot, a number in setup, and a live line are different states. Check the dashboard’s capacity and setup information before purchasing another number because a requested line is not visible yet. ## Add a dedicated number Use Add a dedicated number and complete checkout. Once payment is verified, submit the setup details for each new number. A payment still processing must clear before the capacity becomes available for setup. Use the amount and renewal details shown in checkout and Billing as the record for your plan. Do not treat a setup request as a second purchase or an immediate line activation. - [Get your first number ready](https://missblue.dev/help/articles/set-up-your-number) ## Understand a downgrade before confirming Billing separates the current paid period from the next renewal. A downgrade takes effect at renewal; it does not refund the current period. Check the future number quantity and effective date carefully. Only one plan change can be open at a time. An outstanding downgrade can prevent another capacity purchase until that change is resolved. Ask support if you need help coordinating a change across several projects. ## Cancelling every dedicated number Reducing the plan to zero is a full cancellation and requires explicit confirmation. After the paid period ends, numbers may be released and conversations or related data may not be recoverable. Before confirming, preserve records you need and contact support if keeping a particular number matters. Do not assume a later purchase will restore the same number. - [Dedicated numbers and billing details](https://missblue.dev/docs/dedicated-numbers) ## Related articles - [Request a transfer of an existing number Prepare carrier details and understand the difference between a transfer request and a live line. 2 min read](https://missblue.dev/help/articles/transfer-an-existing-number) - [Find your workspace, project, and numbers Understand which team space you are viewing and why another member may see different numbers. 2 min read](https://missblue.dev/help/articles/switch-workspaces-and-projects) - [Contact Miss Blue support with a useful example Send enough context to investigate a problem while keeping credentials and unrelated customer data private. 2 min read](https://missblue.dev/help/articles/contact-support) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)