[Using the Message Center](https://missblue.dev/help/collections/message-center) # Set up call forwarding and recordings Request an incoming-phone forwarding change and enable recording for the intended number. Miss Blue team Updated September 14, 2026 2 min read [Browse this collection](https://missblue.dev/help/collections/message-center) ## Request a forwarding change The form gives the expected setup timing and explains when a number is not eligible or has no changes remaining. Incoming phone forwarding does not forward FaceTime Audio or change your browser’s microphone. 1. Open the number from your project’s Numbers page and find Call forwarding. 2. Check Currently forwarded to, any pending request, and the remaining changes shown for this month. 3. Enter the destination with + and its country code, then choose Request change when the form is available. 4. Return to the card to check the result. The current destination changes after staff complete the request, not merely after submission. ## A callback phone has a different purpose Some lines support an outbound mode that rings your own phone before connecting the customer. Staff enable that mode; your personal destination is set under Phone calls in Settings when available. Answer the first leg to connect to the customer. Changing the callback phone does not change where incoming business calls are forwarded. ## Enable recording before the call Recording starts off for each number. Open its recording settings, read the acknowledgement, and enable Record calls from this number if you are responsible for the required participant consent. The setting records who enabled it and when. Turning recording off stops recording future calls; it does not delete existing recordings. Do not assume a call made before recording was enabled has recoverable audio. ## Play a completed recording Open Calls and choose Play when a recording is ready. A call can be completed while its recording is still finishing or uploading. FaceTime Audio capture uses the browser; regular phone calls use the phone provider’s recording path. If Play is missing, check the recording status and whether recording was enabled before the call. Capture failed means a playable recording did not complete. Share the call ID and status with support instead of assuming Answered guarantees a recording. - [Calling and recording details](https://missblue.dev/docs/calling) ## Related articles - [Make calls and answer incoming FaceTime Audio Call from a conversation, enable your microphone, and record the right answer outcome. 2 min read](https://missblue.dev/help/articles/make-and-answer-calls) - [Troubleshoot calls, microphone access, and missing audio Check the calling mode, device permissions, and recording state before retrying a call. 2 min read](https://missblue.dev/help/articles/troubleshoot-call-audio) - [Request a transfer of an existing number Prepare carrier details and understand the difference between a transfer request and a live line. 2 min read](https://missblue.dev/help/articles/transfer-an-existing-number) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)