[Troubleshooting](https://missblue.dev/help/collections/troubleshooting) # Troubleshoot calls, microphone access, and missing audio Check the calling mode, device permissions, and recording state before retrying a call. Miss Blue team Updated September 14, 2026 2 min read [Browse this collection](https://missblue.dev/help/collections/troubleshooting) ## If a call cannot start A regular phone call and FaceTime Audio use different calling paths. Incoming phone forwarding is also separate from the browser’s audio connection. - Confirm the project, recipient, and sending number. - Choose Phone call for a dialable phone number; an iMessage email is not a phone destination. - Read any unavailable-feature or offline reason shown beside the calling option. - If the line uses the optional ring-your-phone mode, check your callback phone in Settings and answer that first leg. - If a call may already have started, inspect the active call and history before dialing again. ## If the call connects but audio is missing For an incoming FaceTime Audio call, a teammate may already have answered it. Only one member handles that call; do not assume a missing Answer option is a microphone problem. 1. Confirm microphone permission for Miss Blue in the browser’s site settings. 2. Check that the browser and operating system allow microphone use. 3. Check the selected microphone and speaker, device volume, mute controls, and any disconnected Bluetooth headset. 4. Keep the calling tab open and avoid closing or refreshing it during an active call. 5. After ending the failed call, make one agreed test call to confirm audio in both directions. ## If the recording is missing Check whether recording was enabled for that number before the call. After hangup, give the recording time to finish and read its status. Answered does not guarantee a completed capture. If a call stays Dialing after it ended, shows Capture failed, or has repeated audio problems, give support the call ID, call type, line, timestamp with timezone, and browser. Do not place repeated customer calls just to reproduce the issue. - [Calling and recordings](https://missblue.dev/docs/calling) ## Related articles - [Make calls and answer incoming FaceTime Audio Call from a conversation, enable your microphone, and record the right answer outcome. 2 min read](https://missblue.dev/help/articles/make-and-answer-calls) - [Set up call forwarding and recordings Request an incoming-phone forwarding change and enable recording for the intended number. 2 min read](https://missblue.dev/help/articles/manage-call-forwarding-and-recordings) - [Contact Miss Blue support with a useful example Send enough context to investigate a problem while keeping credentials and unrelated customer data private. 2 min read](https://missblue.dev/help/articles/contact-support) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)