# Using the Message Center Manage contacts, organize conversations, and understand your results. 22 articles - [Block and unblock a contact Stop messaging a lead across your organization and understand what happens to incoming messages. 2 min read](https://missblue.dev/help/articles/block-and-unblock-contacts) - [Pin conversations for quick access Keep important conversations at the top of your own list without changing a teammate’s view. 2 min read](https://missblue.dev/help/articles/pin-conversations) - [Understand message delivery states Tell pending, sent, delivered, and read apart, and know what to check before retrying. 2 min read](https://missblue.dev/help/articles/message-delivery-states) - [Understand your new lead contact rate See which leads count, why voicemail is excluded, and how dates and timezones affect the result. 3 min read](https://missblue.dev/help/articles/understand-contact-rate) - [Schedule a message for later Write a text now, pick the moment it arrives, and change or cancel it until then. 3 min read](https://missblue.dev/help/articles/schedule-a-message) - [Send one message to a list of people Reach a list from your business line as a separate conversation each, at a pace that keeps the line healthy. 3 min read](https://missblue.dev/help/articles/send-an-announcement) - [Write a message once and reuse it Save the message you keep retyping, fill in each person's details, and see exactly what it will say before it goes. 3 min read](https://missblue.dev/help/articles/reusable-templates) - [Leave a note your customer cannot see Whispers are internal notes on a conversation. Tag a teammate and they are told, with a link straight to the thread. 2 min read](https://missblue.dev/help/articles/internal-notes) - [Finish with a conversation Resolve moves a conversation out of Open so your team can see what still needs a person. A reply brings it back. 2 min read](https://missblue.dev/help/articles/finish-a-conversation) - [Lists and tags Group people you send to, record what you know about them, and use either to start an automation. 2 min read](https://missblue.dev/help/articles/lists-and-tags) - [Build an automation When somebody texts you, send a reply, wait, check whether they answered, and follow up. 5 min read](https://missblue.dev/help/articles/build-an-automation) - [Add, import, and sync contacts Name a recipient or import a spreadsheet into the right project or workspace address book. 2 min read](https://missblue.dev/help/articles/add-and-import-contacts) - [Find conversations and prioritize unreplied messages Search names, numbers, and message text, then use number filters and conversation sorting. 2 min read](https://missblue.dev/help/articles/find-and-filter-conversations) - [Create and manage a group conversation Start a group with at least two recipients and manage its shared name, photo, and participants. 2 min read](https://missblue.dev/help/articles/create-and-manage-group-chats) - [Reply to a message, react, edit, or unsend Use message actions to add context, send a tapback, correct a message you already sent, or attempt to retract one. 2 min read](https://missblue.dev/help/articles/replies-reactions-and-unsend) - [Record and send a voice note Use your microphone or attach an audio file, and distinguish recording, upload, and delivery. 2 min read](https://missblue.dev/help/articles/send-voice-notes) - [Filter Analytics and export a report Compare periods, choose metrics, review member activity, and export the matching rows as CSV. 3 min read](https://missblue.dev/help/articles/use-analytics-and-export-reports) - [Make calls and answer incoming FaceTime Audio Call from a conversation, enable your microphone, and record the right answer outcome. 2 min read](https://missblue.dev/help/articles/make-and-answer-calls) - [Set up call forwarding and recordings Request an incoming-phone forwarding change and enable recording for the intended number. 2 min read](https://missblue.dev/help/articles/manage-call-forwarding-and-recordings) - [Choose sending numbers and use Auto routing Set the project default, keep a contact on the same line, and understand the new-contact allowance. 2 min read](https://missblue.dev/help/articles/choose-sending-numbers) - [Request a contact’s location Ask for location sharing in a direct conversation and read the sharing status correctly. 2 min read](https://missblue.dev/help/articles/request-a-location) - [Edit contact names, photos, and custom data Keep project contact details useful for your team and store the references your integration needs. 2 min read](https://missblue.dev/help/articles/edit-contact-profiles) ## Still need a hand? Send us your question, or text the team at (929) 272-7048. [Contact the team](https://missblue.dev/contact) [Text us](sms:+19292727048)