A click opens a draft
The link hands off to a messaging app when the visitor’s device supports it. The visitor can edit the draft and must choose Send. Clicking the button alone does not create an inbound conversation or a new lead in Miss Blue.
The receiving device and messaging setup determine the channel. The button cannot guarantee a blue bubble, a read receipt, or a successful handoff from every browser.
Test the page your visitors will use
- Try the published page on a phone and check the destination and prefilled message.
- Keep the number visible for visitors whose browser cannot open a messaging app.
- Send one agreed test message and confirm that your team sees it in the correct project.
- Check notification preferences for the people who will respond. First-time inbound conversations may need attention in the shared inbox even when no member has participated yet.