Best practices & guidelines
Write thoughtful messages, share useful content, and follow up with care.
8 articles- Write messages people can answerMake your first message recognizable, relevant, and easy to respond to.2 min read
- Share links with contextMake booking links, forms, and resources easy for recipients to recognize and use.2 min read
- Follow up without overwhelming peopleCoordinate your team and automations, choose a useful next message, and know when to pause.2 min read
- Send photos, files, and voice notesChoose useful media, check it before sending, and troubleshoot an attachment that does not arrive.2 min read
- Make calls with a clear purposeChoose the right call option, prepare your browser, and record whether a person answered.2 min read
- Quiet hours: reach people at a decent hour in their own timeAutomations, scheduled messages and announcements wait for 8 AM–9 PM where each person is, or their state’s stricter hours. What that means, how their time is worked out, and when to turn it off.6 min read
- Stop messaging somebodyHow STOP is handled, how to add a number by hand, and why an opt-out is not a block.2 min read
- Handle stop requests and messaging opt-outsStop further outreach, block messaging in Miss Blue, and update any connected sequences.2 min read