Call from the customer’s conversation
An iMessage email address is not an ordinary phone number. Calling is an optional add-on for each number — FaceTime Audio at $250 a month with unlimited minutes, or phone calls at $75 a month including 2,500 minutes — so a line may be able to do one, both, or neither. Do not switch to another sending line without checking which business identity the customer will see.
When an option is unavailable the console says which of three things is in the way: the line does not have the add-on, the line cannot dial right now, or the month’s phone minutes are used up. Only the first is something you buy.
- Open the customer’s conversation in the intended project and check the sending number.
- Choose FaceTime Audio for a supported Apple contact or Phone call for an ordinary phone number. Read the reason if an option is unavailable.
- Allow microphone access and check the microphone, speaker, and browser audio controls.
- Keep the calling tab open until you finish, then choose Hang up or End call.
Answer incoming FaceTime Audio
Keep Miss Blue open while working. An incoming FaceTime Audio call to an accessible dedicated line appears with the caller and receiving number. Choose Answer and allow microphone access, or choose Decline. Only one teammate can answer a particular call.
Turn on Call sound in the header for an audible ring. Incoming regular phone calls use the line’s forwarding setup; this is separate from the incoming FaceTime Audio prompt.
Review the call result
Open Calls in the same project to review the call type, number, teammate, outcome, and available ring and talk times. Use the filters if the list is busy.
Classify an answered call as Person answered only when a human actually picked up. Mark voicemail as voicemail and leave uncertain outcomes unknown. A connection or long duration alone does not establish a human response for the new lead contact rate.