Using the Message Center
Manage contacts, organize conversations, and understand your results.
22 articles- Block and unblock a contactStop messaging a lead across your organization and understand what happens to incoming messages.2 min read
- Pin conversations for quick accessKeep important conversations at the top of your own list without changing a teammate’s view.2 min read
- Understand message delivery statesTell pending, sent, delivered, and read apart, and know what to check before retrying.2 min read
- Understand your new lead contact rateSee which leads count, why voicemail is excluded, and how dates and timezones affect the result.3 min read
- Schedule a message for laterWrite a text now, pick the moment it arrives, and change or cancel it until then.3 min read
- Send one message to a list of peopleReach a list from your business line as a separate conversation each, at a pace that keeps the line healthy.3 min read
- Write a message once and reuse itSave the message you keep retyping, fill in each person's details, and see exactly what it will say before it goes.3 min read
- Leave a note your customer cannot seeWhispers are internal notes on a conversation. Tag a teammate and they are told, with a link straight to the thread.2 min read
- Finish with a conversationResolve moves a conversation out of Open so your team can see what still needs a person. A reply brings it back.2 min read
- Lists and tagsGroup people you send to, record what you know about them, and use either to start an automation.2 min read
- Build an automationWhen somebody texts you, send a reply, wait, check whether they answered, and follow up.5 min read
- Add, import, and sync contactsName a recipient or import a spreadsheet into the right project or workspace address book.2 min read
- Find conversations and prioritize unreplied messagesSearch names, numbers, and message text, then use number filters and conversation sorting.2 min read
- Create and manage a group conversationStart a group with at least two recipients and manage its shared name, photo, and participants.2 min read
- Reply to a message, react, edit, or unsendUse message actions to add context, send a tapback, correct a message you already sent, or attempt to retract one.2 min read
- Record and send a voice noteUse your microphone or attach an audio file, and distinguish recording, upload, and delivery.2 min read
- Filter Analytics and export a reportCompare periods, choose metrics, review member activity, and export the matching rows as CSV.3 min read
- Make calls and answer incoming FaceTime AudioCall from a conversation, enable your microphone, and record the right answer outcome.2 min read
- Set up call forwarding and recordingsRequest an incoming-phone forwarding change and enable recording for the intended number.2 min read
- Choose sending numbers and use Auto routingSet the project default, keep a contact on the same line, and understand the new-contact allowance.2 min read
- Request a contact’s locationAsk for location sharing in a direct conversation and read the sharing status correctly.2 min read
- Edit contact names, photos, and custom dataKeep project contact details useful for your team and store the references your integration needs.2 min read