Troubleshooting
Find the cause of a failed send, missing reply, or calling problem.
7 articles- Troubleshoot pending or failed messagesWork out whether a send was rejected, is still awaiting confirmation, or needs help from support.3 min read
- Understand new-contact limits and send pacingSeparate rolling new-contact capacity from short-term rate limits and other sending checks.3 min read
- My number is sending as text messages instead of iMessageWhy a number’s messages can go out as green bubbles for a few days, what we do about it automatically, what helps it recover, and how you will know it is back.3 min read
- Prevent duplicate messages from retries and automationsTrace repeated sends and make a retry decision without messaging the customer twice.2 min read
- Troubleshoot calls, microphone access, and missing audioCheck the calling mode, device permissions, and recording state before retrying a call.2 min read
- Fix an attachment or voice note that will not sendCheck file format, upload progress, image grouping, and browser recording permissions.2 min read
- Contact Miss Blue support with a useful exampleSend enough context to investigate a problem while keeping credentials and unrelated customer data private.2 min read